SANLAM GAP COVER

SANLAM GAP CPVER, YOU DON'T TAKE YOUR CLIENTS SERIOUS. LAST WEEK I COMPLAINED HERE ON HELLO PETER , I RECEIVED A CALL FROM CONSULTANT KERCIA CHARLES . SHE FOLLOWED UP ON THE 3 CLAIMS I SUBMITTED ON THE 20TH , AND REQUESTED THAT I EMAIL HER MY MEDICAL AID STATEMENT. I DID AND LATER ON I RECEIVED EMAILS AND SMS'S CONFIRMING THAT CLAIMS ARE PROCESSED AND AUTHORISED AND PAID. THAT WAS ON THE 06.08.2019 . YESTERDAY I RECEIVED THE REMITTANCE ONLY ONE CLAIM OUT OF 3 WAS PROCESSED AND EVEN THAT CLAIM WAS NOT COMPLETELY PROCESSED. THEY PROCESSED ONE LINE ITEM ON IT OUT OF TWO.

I EMAILED SANLAM GAP COVER ON THE EMAIL I WAS COMMUNICATING WITH KERCIA ON AND *** AND *** . I HAVEN'T RECEIVED ANY RESPONSE UP TO TODAY. I CALLED THEM YESTERDAY ON ***, THEY ASCELATED THE MATTER BUT NO ONE CALLED ME BACK TO EXPLAIN WHAT HAPPED TO THE CLAIM THAT WAS PARTIALLY PROCESSED AND THE OTHER CLAIMS NOT PROCESSED. I CALLED AGAIN TO DAY AND THE CONSULTANT JUST PUT ON HOLD AFTER EXPLAINING EVERYTHING FOR 25MIN. TILL THE CALL WENT BACK ON QUEUE THERE AFTER IT WAS CUT OFF.

IF YOU NOT COMMUNICATING TO ME HOW AM I SUPPOSE TO KNOW, WHATS HAPPENING IS THERE A PROBLEM WITH THE CLAIM OR OUSTANDING INFO OR DOCUMENTS.

THE PARTIALLY PROCESSED CLAIM THERE WAS NO NOTE ON TEH SECOND LINE ITEM TO WHETHER IT WAS REJECTED OR WHAT. IT DOES NOT REFLECT ANYWHERE ON THE REMITTANCE AND WHEN I CALL NO ONE IS ABLE TO TELL ME ANYTHING ABOUT IT.

AM REALLY FRUSTRATED WITH YOUR SERVICE.