Sanlam Gap Cover

I find it laughable that Sanlam dropped Kaelo as the provider/administrator of their Gap Cover, and somehow the service is now even worst. This is the 2nd time I need to lodge a complaint about Sanlam Gap Cover.

My 2-year old son was diagnosed with a rare form of leukemia in March of this year, which is the most stressful thing my family has ever had to go through.

I submitted a shortfall claim for a pediatrician's account from his initial hospitilisation just before he was diagnosed, with the final account statements on the 28th of May. It's three months later, with no response whatsoever, my attempts to follow-up are also just ignored...

I have a few other shortfalls piling up as we come to the end of my son's oncology treatment, I dread to try to get anything out of Sanlam...