Sanlam Gap Cover

I have a GAP cover with Sanlam, my original claim was submitted on 3 March 2025 online, after which Kaelo informed me they do not deal with new claims, but my request was send to Sanlam. I phone them and the consultant inform me that the email address has changed, and request me to email it again. I did sent to them and I followed up since 17 March without any luck! No one is coming back to me regarding my claim, which I paid and Sanlam is suppose to refund me!

Please investigate what is going on because this kind of service is unacceptable. I pay a monthly fee for nothing