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marco S

1 reviews | Active since Dec 2021

08 Sept 2025, 10:35

Sanlam Gap cover

Sanlam Gap Cover

Extremely poor turnaround time. It's been almost 2 months since initial claim was submitted. Call centre remains unhelpful, takes your query with promise of escalation and gentle reminder to wait 10 business days (which you do more often than not). Not very impressive.

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Replies (5)
Sanlam
Sanlam's reply08 Sept 2025, 10:42
Official
Good morning Marco

We are so sorry to learn of your poor service experience and have arranged for assistance from the responsible team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply08 Sept 2025, 12:37
Official
Good afternoon Marco

We have received feedback that an email has been sent to you.

Regards
Sanlam Client Care
mS
marco S's update17 Sept 2025, 16:14
Reviewer Update
Please be advised.

It's been a further almost 10 days since the review. I have received communication on Friday 12/09/2025 that the claim has been approved. (After almost two months). Still pending payment to date unfortunately. I struggle to comprehend why the process takes this long.
Sanlam
Sanlam's reply17 Sept 2025, 16:32
Official
Good day, Marco

We are sorry to learn that you have not yet received payment and have arranged for assistance from the responsible team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply17 Sept 2025, 17:19
Official
Hello Marco

We have received feedback that Sanlam Gapcover has been in touch with you.

Regards
Sanlam Client Care