Sanlam Gap Cover

Sanlam Gap Cover After phoning the Kaelo Call Centre, I was sent a form to complete. The form was completed and sent to *** and ***. On 16 May 2025, I received an acknowledgement of the "complaint" with reference number ***5. Guess what, the debit order was processed off my Standard bank account instead of the Nedbank account! When I lodged a complaint through HelloPeter, Kaelo’s response was that they no longer support this product! Today (4 June 2025), I phoned Sanlam Gap Cover on ***. The first time I held on for over 10 minutes. I then tried about fifteen minutes later and held on for over 20 minutes! Shocking!

Demand: a. The requested debit order details be updated and confirmation be sent to me. b. Refund of 50% of my Bank charges of R460.00, which is R230.00 Disclaimer: Your failure to update my valid request will not diminish your responsibility to honour claims in terms of the policy. My rights in law are reserved.