Sanlam gap cover

Item: Sanlam
Rating: 1
Author: Monique W

My claim was submitted on the 19th of December 2019. As per policy, claim will be payed in 7 -10 days. Today i received an email stating that the claim is not approved, They apparantly need more documents. If their turn around time is 7 days - 10 days, how can they request more information after almost a month after i have submitted everything as per their checklist?

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Replies (2)

Sanlam's replyOfficial

14 Jan 2020, 19:38

Dear Monique

We acknowledge receipt of your complaint and will refer it for investigation.

Kind regards
Sanlam Client Relations

Sanlam's reply14 Jan 2020, 19:38

Official

Dear Monique

We acknowledge receipt of your complaint and will refer it for investigation.

Kind regards
Sanlam Client Relations

Sanlam's replyOfficial

15 Jan 2020, 10:36

Good day Monique We were informed that a consultant tried to contact you. Further attempts will be made to contact you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations

Sanlam's reply15 Jan 2020, 10:36

Official