NL
Nthabiseng L
1 reviews | Active since Dec 2019
04 Jun 2025, 09:47
Sanlam Gap Cover
Sanlam Gap Cover
The worst claims experience I have encountered. I am not sure what system or processes need to be improved but it needs to happen quickly! Long waiting times to speak to a consultant and when you eventually get through, you get sent from pillar to post. Nevermind the emails that they do not respond to. It's so sad to be paying for a service and not receive your money's worth. To say that I am disappointed and frustrated is an understatement.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
04 Jun 2025, 10:02Good morning Nthabiseng
We are sorry to learn of your poor service experience and would like to assist.
Please send us a private reply with your ID number.
On receipt of it, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and would like to assist.
Please send us a private reply with your ID number.
On receipt of it, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's reply04 Jun 2025, 10:02
Official
Good morning Nthabiseng
We are sorry to learn of your poor service experience and would like to assist.
Please send us a private reply with your ID number.
On receipt of it, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and would like to assist.
Please send us a private reply with your ID number.
On receipt of it, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
NL
Nthabiseng L's updateReviewer Update
18 Jun 2025, 11:23Good Day
Despite my review and your message, nobody has contacted me. Instead, I have been the one following up. One of the consultants requested my hospital account which I emailed to them and till today this simple claim of a co-payment has not been finalised. I am tired and frustrated of the lack of progress on such a simple claim.
Next year when our structures are reviewed I am canceling this cover. I really wish they can improve on their customer service and whatever systems that are hindering them from being effective.
Please do not reply to say that someone will contact me.
Despite my review and your message, nobody has contacted me. Instead, I have been the one following up. One of the consultants requested my hospital account which I emailed to them and till today this simple claim of a co-payment has not been finalised. I am tired and frustrated of the lack of progress on such a simple claim.
Next year when our structures are reviewed I am canceling this cover. I really wish they can improve on their customer service and whatever systems that are hindering them from being effective.
Please do not reply to say that someone will contact me.
NL
Nthabiseng L's update18 Jun 2025, 11:23
Reviewer Update
Good Day
Despite my review and your message, nobody has contacted me. Instead, I have been the one following up. One of the consultants requested my hospital account which I emailed to them and till today this simple claim of a co-payment has not been finalised. I am tired and frustrated of the lack of progress on such a simple claim.
Next year when our structures are reviewed I am canceling this cover. I really wish they can improve on their customer service and whatever systems that are hindering them from being effective.
Please do not reply to say that someone will contact me.
Despite my review and your message, nobody has contacted me. Instead, I have been the one following up. One of the consultants requested my hospital account which I emailed to them and till today this simple claim of a co-payment has not been finalised. I am tired and frustrated of the lack of progress on such a simple claim.
Next year when our structures are reviewed I am canceling this cover. I really wish they can improve on their customer service and whatever systems that are hindering them from being effective.
Please do not reply to say that someone will contact me.
Sanlam's replyOfficial
18 Jun 2025, 14:33Hello Nthabiseng
We have followed up with Sanlam Gapcover for assistance.
Regards
Sanlam Client Care
We have followed up with Sanlam Gapcover for assistance.
Regards
Sanlam Client Care
Sanlam's reply18 Jun 2025, 14:33
Official
Hello Nthabiseng
We have followed up with Sanlam Gapcover for assistance.
Regards
Sanlam Client Care
We have followed up with Sanlam Gapcover for assistance.
Regards
Sanlam Client Care
NL
Nthabiseng L's updateReviewer Update
20 Oct 2025, 11:32Frustrated beyond words
On the 5th of September I received communication that my claim would be paid and cleared within 5-7 working days
On the 19th I requested proof of payment because I had not received the funds.
A month later nothing has changed despite me escalating this issue to the National Financial Ombud (NFO) which sadly has been a futile exercise.
I am so sick and tired of Sanlam Gap Cover/Centriq!!
I am writing here publicly, one for this matter to be escalated to the head of claims and even their CEO and two to warn other consumers to never take up their products.
Please refer back to when this review was initiated and explain to me why I need to wait for almost a year in order for my claim to be paid?!
On the 5th of September I received communication that my claim would be paid and cleared within 5-7 working days
On the 19th I requested proof of payment because I had not received the funds.
A month later nothing has changed despite me escalating this issue to the National Financial Ombud (NFO) which sadly has been a futile exercise.
I am so sick and tired of Sanlam Gap Cover/Centriq!!
I am writing here publicly, one for this matter to be escalated to the head of claims and even their CEO and two to warn other consumers to never take up their products.
Please refer back to when this review was initiated and explain to me why I need to wait for almost a year in order for my claim to be paid?!
NL
Nthabiseng L's update20 Oct 2025, 11:32
Reviewer Update
Frustrated beyond words
On the 5th of September I received communication that my claim would be paid and cleared within 5-7 working days
On the 19th I requested proof of payment because I had not received the funds.
A month later nothing has changed despite me escalating this issue to the National Financial Ombud (NFO) which sadly has been a futile exercise.
I am so sick and tired of Sanlam Gap Cover/Centriq!!
I am writing here publicly, one for this matter to be escalated to the head of claims and even their CEO and two to warn other consumers to never take up their products.
Please refer back to when this review was initiated and explain to me why I need to wait for almost a year in order for my claim to be paid?!
On the 5th of September I received communication that my claim would be paid and cleared within 5-7 working days
On the 19th I requested proof of payment because I had not received the funds.
A month later nothing has changed despite me escalating this issue to the National Financial Ombud (NFO) which sadly has been a futile exercise.
I am so sick and tired of Sanlam Gap Cover/Centriq!!
I am writing here publicly, one for this matter to be escalated to the head of claims and even their CEO and two to warn other consumers to never take up their products.
Please refer back to when this review was initiated and explain to me why I need to wait for almost a year in order for my claim to be paid?!
Sanlam's replyOfficial
20 Oct 2025, 12:38Good day Nthabiseng
As the matter has been escalated to the National Financial Ombud , we’re unable to intervene further. Please contact the National Financial Ombud for further assistance.
Regards
Sanlam Client Care
As the matter has been escalated to the National Financial Ombud , we’re unable to intervene further. Please contact the National Financial Ombud for further assistance.
Regards
Sanlam Client Care
Sanlam's reply20 Oct 2025, 12:38
Official
Good day Nthabiseng
As the matter has been escalated to the National Financial Ombud , we’re unable to intervene further. Please contact the National Financial Ombud for further assistance.
Regards
Sanlam Client Care
As the matter has been escalated to the National Financial Ombud , we’re unable to intervene further. Please contact the National Financial Ombud for further assistance.
Regards
Sanlam Client Care
NL
Nthabiseng L's updateReviewer Update
20 Oct 2025, 13:28They are failing to tell me why my claim has not been paid that is why I am writing to you.
The ombud closed the case when they were told that the claim will be paid. It is a month later and I still have not received my funds.
So, please may you assist me?
The ombud closed the case when they were told that the claim will be paid. It is a month later and I still have not received my funds.
So, please may you assist me?
NL
Nthabiseng L's update20 Oct 2025, 13:28
Reviewer Update
They are failing to tell me why my claim has not been paid that is why I am writing to you.
The ombud closed the case when they were told that the claim will be paid. It is a month later and I still have not received my funds.
So, please may you assist me?
The ombud closed the case when they were told that the claim will be paid. It is a month later and I still have not received my funds.
So, please may you assist me?