Sanlam gap cover

Hi

Still currently awaiting feedback. Ive wasted all my air time on calling back and forth and communication between us has broken. I need to get information as to what is happening. Suddenly i must still wait for Authorisation this should of been done in the 10 days .. not me waiting 16 days already and me calling back and forth. I need this to be sorted today and i want feedback today. im not waiting another 3 days. i want this sorted now. Im no longer waiting on feedback. I need this sorted. Every day there is a story ... system down or paid the incorrect acc number. Pathetic service. Payment was supposed to be made Wednesday n reflect today.. still nothing... 3 weeks later... i want this resolved. No one wants to take responsibility im tired of wasting my time and energy i want this resolved today