Sanlam Gap Cover

I had put in a claim on the 13th of May 2019. I still awaiting feedback in terms of approval or authorization. I have contacted Sanlam every week since, and all i get from the claims department , is that they are working on it or waiting authorization. I was promised last week Friday that i should receive some correspondence on authorization by COB, i should have known better that nothing will be done. I called this morning again, and was told that there is no senior management available, really!!!!Who's lying know... Horrible service , and i need to get rid of this gap cover...simply horrible.