Sanlam Gap Cover

I have submitted my claim on 23 april and another claim on 8 May 2025. It is now 20 May and I have only had an automated response on both my claims. When I try and call, it takes forever for someone to answer the call. Once they do answer the call, they speak to me and then put me on hold and never come back to the phone. Their service is shocking. They claim to have a turnaround time of 7 - 10 working days as long as document are correct , well this has not been my experience with all the claims I have submitted. All my documents are correct.