BM
Balise M
1 reviews | Active since Mar 2018
19 Dec 2019, 11:32
SANLAM GAP COVER
IT'S DISHEARTNING THAT EVERY TIME I SUBMIT A CLAIM TO SANLAM GAP COVER I HAVE TO COMPLAIN HERE TO TRY AND GET RESPONSE FROM THEM. I SUBMITTED A CLAIM ON THE 05.12.2019 WITH ALL THE REQUIRED DOCUMENTS, I FILLED IN AND SIGNED THEIR CLAIM FORM AND ATTACHED THEMEDICAL AID STATEMENT, ON THE 12TH THEY REQUESTED THE DR'S STATEMENTS I EMAIL THEM TO SANLAM ON THE SAME DAY, BUT TILL TO TODAY I HAVEN'T RECEIVED A RESPONSE FROM THEM. ITS BEEN NOW TWO WEEKS NO RESPONSE AT ALL. I AM GETTING TIRED OF THEIR POOR SERVICE AND AM CONSIDERING LOOKING FOR ANOTHER GAP COVER POLICY AND THIS ONE IS NOT WORTH IT.
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Replies (2)
Sanlam's replyOfficial
19 Dec 2019, 12:27Good day Balise We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relation
Sanlam's reply19 Dec 2019, 12:27
Official
Good day Balise We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relation
Sanlam's replyOfficial
19 Dec 2019, 14:27Good day Balise
We were informed your claim has been processed. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
We were informed your claim has been processed. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
Sanlam's reply19 Dec 2019, 14:27
Official
Good day Balise
We were informed your claim has been processed. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
We were informed your claim has been processed. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations