Sanlam gap cover

Item: Sanlam
Rating: 1
Author: Erik R

Sanlam gap cover Have been a client of Kaelo for many years. Never had any issue. They've since been bought over by Sanlam.

Logged a claim a month ago... ABSOLUTELY USELESS service from Sanlam, no response even with escalations, have to call in daily to get an update - "PROCESSING" - wth does that mean? How difficult is it to make a payment? Ridiculous. Would not recommend at all.

Called today, "sorry I can't escalate your call because I don't see any manager on the floor". Crazy.

Helpful (0)

Replies (2)

Sanlam's replyOfficial

19 Jul 2025, 13:16

Good day Erik

We apologise for your service experience.

Please send us a private reply with your ID number.

On receipt of this information, we will escalate the matter for assistance.

Kindly note that we will use the information you provide only to assist you with this matter.

Regards
Sanlam Client Care

Sanlam's reply19 Jul 2025, 13:16

Official

Sanlam's replyOfficial

23 Jul 2025, 16:27

Good afternoon, Erik

We apologise for your service experience and have requested the responsible department to look into the matter and assist you.

Regards
Sanlam Client Care

Sanlam's reply23 Jul 2025, 16:27

Official

Good afternoon, Erik

We apologise for your service experience and have requested the responsible department to look into the matter and assist you.

Regards
Sanlam Client Care