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Cornelis T

1 reviews | Active since Dec 2021

20 Jun 2025, 11:27

Sanlam GAP Cover

I have a GAP policy with Sanlam to cover medical expenses that my medical aid does not pay for. I lodged a claim on April 7, 2025, by sending all the necessary documents to the Sanlam GAP department. They rep****, confirming receipt of my email (reference number ***8) and provided timelines for their response. However, I did not receive any further reply within the given timeframe.

I followed up again on May 7, 2025, and received a reply from Sanlam with a new reference number WI:***. Despite this, I did not receive any further response from Sanlam.

I followed up once more on June 9, 2025, and received another reply from Sanlam with reference number WI:***. Again, I have not received any further response from Sanlam since then.

Please ask Sanlam to pay my claim immediately.

0
Replies (7)
Sanlam
Sanlam's reply20 Jun 2025, 11:36
Official
Good day  Cornelis  
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply20 Jun 2025, 13:01
Official
Good day Cornelis

Please refer to our private message from  Sanlam Gapcover.  
 Regards
 Sanlam Client Care 
CT
Cornelis T's update01 Jul 2025, 08:53
Reviewer Update
Good day
It's now another 7 days later without any response from Sanlam Gapcover. Please short this out immedetaile.

Regards
Corrie du Toit
Sanlam
Sanlam's reply01 Jul 2025, 09:20
Official
Good day Cornelis

Thank you for contacting us about this.
 
We have requested assistance from the relevant department.
 
Regards
Sanlam Client Care 
CT
Cornelis T's update01 Jul 2025, 13:22
Reviewer Update
Good day

This is not good enough. I receive a similar response previously. The Head of Sanlam Gap must phone me to short this out. This is unacceptable.

Regards
Sanlam
Sanlam's reply01 Jul 2025, 13:29
Official
Hello Cornelis

We have relayed your complaint to Sanlam Gapcover department.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply01 Jul 2025, 14:52
Official
Hello again, Cornelis

We have received feedback that Sanlam Gapcover has contacted you via email after an unsuccessful call attempt. It appears you have been assisted.

Regards
Sanlam Client Care