Sanlam GAP (continued)

Please refer to my previous review about my bad experience re my GAP claim.

When I called in the first time to ask if Sanlam could please prioritise the claim and with follow-up calls after that, I was told over and over that the SLA is 7-10 working days. My claim was submitted on 11 March 2025 and I was informed via an email on 26 March 2025 that my claim had been finalised. We are now on DAY 15 and still the money is not in my account. To say that I am speechless is an understatement. Sanlam has just shown that they honestly don't care. You are just a number and they will deal with you when they have time.

I called Friday to follow up... sorry but the payment has not been released yet... Called again Monday ... the consultant cannot give me a date when the money will be in my account. Ok, give it another day... nothing. Today still nothing!! Honestly, what is the problem? How is it possible that after a week the payment has not been done yet?

Can someone please call me with a payment date as I've been holding the line now for 10mins.

You will find my cancellation form in your Inbox.