DB
Danica B
1 reviews | Active since Mar 2019
29 Nov 2019, 10:04
Sanlam Gap Cancellation
I have requested to cancel my Gap effective 31st Dec 2019 but have not been able to. The Sanlam Call centre is a joke. I have asked numerous times how to cancel. I also have emailed the cancellation and general email addresses with no answer.
Please may someone assist in this regard.
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Replies (2)
Sanlam's replyOfficial
29 Nov 2019, 10:36Good day, Danica We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsClient Relations
RegardsClient Relations
Best regards,
Sanlam's reply29 Nov 2019, 10:36
Official
Good day, Danica We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsClient Relations
RegardsClient Relations
Best regards,
Sanlam's replyOfficial
29 Nov 2019, 15:03Good day, Danica
We have been informed that one of our consultants has made contact with you and that your matter has been attended to. We are therefore closing your enquiry on the Hello Peter platform. Should there be any other issues relating to the matter. We do encourage you to make direct contact with the relevant consultant.
Kind regards
Client Relations
We have been informed that one of our consultants has made contact with you and that your matter has been attended to. We are therefore closing your enquiry on the Hello Peter platform. Should there be any other issues relating to the matter. We do encourage you to make direct contact with the relevant consultant.
Kind regards
Client Relations
Best regards,
Sanlam's reply29 Nov 2019, 15:03
Official
Good day, Danica
We have been informed that one of our consultants has made contact with you and that your matter has been attended to. We are therefore closing your enquiry on the Hello Peter platform. Should there be any other issues relating to the matter. We do encourage you to make direct contact with the relevant consultant.
Kind regards
Client Relations
We have been informed that one of our consultants has made contact with you and that your matter has been attended to. We are therefore closing your enquiry on the Hello Peter platform. Should there be any other issues relating to the matter. We do encourage you to make direct contact with the relevant consultant.
Kind regards
Client Relations
Best regards,