BJvv
Beverley Jansen van vuuren
1 reviews | Active since Aug 2021
13 Aug 2021, 11:08
Sanlam funeral policy refusing to payout
I amvery disapointed my x husband has been paying his funeral plolicy since 1994. He passed away on 28 july 2021. He didnt put a benificiary. I have a testament thats still standing that says I am the benificiary of everything. We did not make a new testament after we were divorced and according to law its still standing. We have one daughter still a minor. Me and his brother app**** but they refuse to pay out this is so inhuman. We still cant put my x husband to rest.
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Replies (6)
Sanlam's replyOfficial
13 Aug 2021, 12:23Dear Beverley
We acknowledge receipt of your complaint. We have escalated your complaint to the responsible team for further handling.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. We have escalated your complaint to the responsible team for further handling.
Kind regards
Sanlam Client Relations
Sanlam's reply13 Aug 2021, 12:23
Official
Dear Beverley
We acknowledge receipt of your complaint. We have escalated your complaint to the responsible team for further handling.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. We have escalated your complaint to the responsible team for further handling.
Kind regards
Sanlam Client Relations
BJvv
Beverley Jansen van vuuren's updateReviewer Update
14 Aug 2021, 06:58I went to court on friday to apply for power of attorney or get a letter of authority as Sanlam advised. Waiting period is 3 months now. So must my poor childs daddy lay on Avbob for 3 monts already there from 28 july. This is so wrong youve been taking our money since 1994. Now you cant even give my child daddy the honer he deserves. This is poor judgement. So dissapointed. Heartbroken. We asked you pay avbob so you can be sure we are not *****ing whats rightfully ours to get. I will never support Sanlam again or advise anybody. Bad service. ?
BJvv
Beverley Jansen van vuuren's update14 Aug 2021, 06:58
Reviewer Update
I went to court on friday to apply for power of attorney or get a letter of authority as Sanlam advised. Waiting period is 3 months now. So must my poor childs daddy lay on Avbob for 3 monts already there from 28 july. This is so wrong youve been taking our money since 1994. Now you cant even give my child daddy the honer he deserves. This is poor judgement. So dissapointed. Heartbroken. We asked you pay avbob so you can be sure we are not *****ing whats rightfully ours to get. I will never support Sanlam again or advise anybody. Bad service. ?
Sanlam's replyOfficial
16 Aug 2021, 08:54Dear Beverley
Please accept our apology for the service received. We have escalated your complaint and the relevant business unit is looking into it. They will provide you with feedback shortly.
Regards
Sanlam Client Relations
Please accept our apology for the service received. We have escalated your complaint and the relevant business unit is looking into it. They will provide you with feedback shortly.
Regards
Sanlam Client Relations
Sanlam's reply16 Aug 2021, 08:54
Official
Dear Beverley
Please accept our apology for the service received. We have escalated your complaint and the relevant business unit is looking into it. They will provide you with feedback shortly.
Regards
Sanlam Client Relations
Please accept our apology for the service received. We have escalated your complaint and the relevant business unit is looking into it. They will provide you with feedback shortly.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
17 Aug 2021, 11:44Good day Beverley
We have tried calling you but there is no answer. Please provide a convenient time for us to call again.
Regards,
Sanlam Client Relations
We have tried calling you but there is no answer. Please provide a convenient time for us to call again.
Regards,
Sanlam Client Relations
Sanlam's reply17 Aug 2021, 11:44
Official
Good day Beverley
We have tried calling you but there is no answer. Please provide a convenient time for us to call again.
Regards,
Sanlam Client Relations
We have tried calling you but there is no answer. Please provide a convenient time for us to call again.
Regards,
Sanlam Client Relations
BJvv
Beverley Jansen van vuuren's updateReviewer Update
17 Aug 2021, 12:32Any time. I have my phone with me ALWAYS
BJvv
Beverley Jansen van vuuren's update17 Aug 2021, 12:32
Reviewer Update
Any time. I have my phone with me ALWAYS
Sanlam's replyOfficial
17 Aug 2021, 13:02Dear Beverley
We have relayed your post to the consultant. They will be in touch with you.
Regards,
Sanlam Client Relations
We have relayed your post to the consultant. They will be in touch with you.
Regards,
Sanlam Client Relations
Sanlam's reply17 Aug 2021, 13:02
Official
Dear Beverley
We have relayed your post to the consultant. They will be in touch with you.
Regards,
Sanlam Client Relations
We have relayed your post to the consultant. They will be in touch with you.
Regards,
Sanlam Client Relations