Sanlam funeral policy

I have been a loyal customer to sanlam for about 10 years. I got retrenched and couldn't pay my monthly fees from September till January. Then by February I paid all my previous outstanding monthly amounts. Unfortunately my father in law passed on, then I spoke to one of the agent about my policy and she reassured me that my policy is up to date and active and will be paid. I submitted a claim, they declined it saying my policy is deactivated and canceled. The question I asked is when was my policy deactivated and canceled, they told me it was deactivated and canceled the minutes they received my claim and they cant make any payments. I got so angry and canceled all the policies I have with sanlam. Below is the message I sent to them.

Please cancel all the policies I have with Sanlam because what is the use of having a policy with Sanlam for over 10years then I don't get any assistance when I have a funeral. What is the use for me to continue paying if you couldn't assist me in burying my Father in law ?

Meaning in the future, I will never get any assistance from Sanlam.

I have a policy with AVBOB and did not pay my premium for 5 months, but they were able to assist by giving me the money and then taking their 5 months' monthly premiums.

NB: My policy is up to date as I paid all the outstanding amount owing, but still no assistance from you, Sanlam.

Just cancel all my policies with Sanlam.