LS
Linda S

1 reviews | Active since Sept 2020

11 Sept 2020, 20:21

Sanlam Funeral policies

I took out a Funeral policy from them, more than 10 years ago. I never new, the moment you make a funeral policy paid up, you loss allllll your payments towards them. They never told me, I never signed anything that I acknowledge it, that I will loss all my premiums paid, when I can not pay it anymore. So you must kept on paying them, for the rest of your life. Please people, don't fall into this same hole than me. Especially in this life, where you can't loose all you money, for nothing. How many people paid for years and years, then Sanlam kept the money,

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Replies (3)
Sanlam
Sanlam's reply11 Sept 2020, 20:25
Official
Dear Linda

We acknowledge receipt of your complaint and will refer it to the relevant department to investigate. 

Kind regards 
Sanlam Client Relations 
Sanlam
Sanlam's reply14 Sept 2020, 15:24
Official
Dear Linda

We received the complaint at the office of the Arbitrator.  The matter was then referred to the Ombudsman for Long-term Insurance.
Your complaint is handled by the Ombudsman and they are still busy with it. They will provide you with further feedback. 

Kind regards,
Sanlam Client Relations
Sanlam
Sanlam's reply02 Oct 2020, 13:52
Official
Dear Linda

We would like to confirm again that your matter is with the Ombudsman for Long Term Insurance. Our platform will not be able to provide you with any further feedback. Please contact the Ombudsman for further information. 

Kind regards,
Sanlam Client Relations