Sanlam funeral cover is the worst

I have submitted a death claim for a funeral that I want to arrange on Friday. Due to the fact the fact that death hit us unexpectedly they said the money would be available in 4 hours however I am still waiting for the money to be paid out. I received a sms stating it would take 24 hours until now nothing I have submitted all documents required. Now I have to wait for my policy to pay out before I can proceed. Bad service