Sanlam funeral cover is a *****

This is the second time I'm writing a complaint about Sanlam. My Father passed away in January and this company refuses to pay the money I put away for the funeral cover. At this point I'm very upset. I’m being asked to go and find an Induna/Councillor to confirm that my father was a resident of the location after I explained that my father was transient and have to explain the complex relationship in my family. Please note if you are black and reading this that this company will treat you like garbage. I will divulge the complexities and issues in my family just to help and inform anybody that maybe interested. Maybe hellopeter takes too long maybe I need to go to twitter to get assistance. I was placed on hold with the Sanlam call centre yesterday when asked to speak to someone who can assist me further. This is a terrible company and I maybe one person but before this is over everybody will know how I have been treated. This is ******* and stop clearing my complaint from the search engine before it is resolved people need to know how Sanlam treats people. What in this world is an Induna?