Sanlam Funeral Claim not fulfilled

I put in a claim yesterday following my grandmothers death. I phoned the number on the icover website but got told I had the wrong department and was transferred to icover. Upon being transferred to Yolanda Ceneda she informed me I could submit the claim via email and she sent me the funeral form and told me to send it to the email address on the form (***). I sent all the required documents to that address and when I didn’t receive a response I called again and was informed I had the wrong number again.

First issue, why do you have the wrong number on the icover website?

Second, if I did send to the wrong address I don’t understand what the difficulty would be in the other department seeing the policy number and then transferring it to the right address.

In any case I am very disappointed about this service. The world right now is already in crisis and to deal with a death at this time is even more difficult.

My grans funeral is tomorrow (26March 2020) and now I’m being told it will take up to two working days?! You’ve already had 1.5 working days!