1 reviews | Active since Jan 2020
Sanlam full of ****
Angry with Sanlam! I have a 5 years tax free investment with Sanlam which they have been debiting my cheque account monthly and its due for maturity next year 2021. Due to the unfortunate fact of retrenchment last year in October 2019, I have requested a termination of my plan and my money payed to the same cheque account they have been debiting. Now I receive an email from Sanlam with a form attached that I need to fill in in front of the commissioner of oath and sign three signatures before they process my payment. What nonsense is this, having to sign under oath to get my money...really! When their agent offered me this plan everything was done over the phone hustle free, when they were debiting my account there was no commissioner of oath required for them to get the money. Do these people understand that I am not asking for a loan but my hard earned money invested with them. What nonsense is this...
We acknowledge receipt.We will escalate it to the relevant department for urgent investigation.
Regards
Client Relations
We acknowledge receipt.We will escalate it to the relevant department for urgent investigation.
Regards
Client Relations
We have been informed that one of our consultants has made contact with you and is in the process of attending to your matter. We are therefore closing this case on the Hello Peter platform.
We encourage you to make direct contact with the consultant for a more expeditious handling of your case.
Kind regards,
Client Relations
We have been informed that one of our consultants has made contact with you and is in the process of attending to your matter. We are therefore closing this case on the Hello Peter platform.
We encourage you to make direct contact with the consultant for a more expeditious handling of your case.
Kind regards,
Client Relations
I would like to give feedback that indeed my complain was given attention, and today I woke up to a bank SMS notification that my money has been paid. As I have mentioned to client care specialist named Noor Alexander at Sanlam who attended to my complain, that my fight was not a personal one but with their system in place. But I have to commend his diligence in dealing with my complain, as he made sure I indeed receive what was due to me without being sent from pillar to post. Once again thank you Noor Alexander for your dedicated efforts.
I would like to give feedback that indeed my complain was given attention, and today I woke up to a bank SMS notification that my money has been paid. As I have mentioned to client care specialist named Noor Alexander at Sanlam who attended to my complain, that my fight was not a personal one but with their system in place. But I have to commend his diligence in dealing with my complain, as he made sure I indeed receive what was due to me without being sent from pillar to post. Once again thank you Noor Alexander for your dedicated efforts.
Thank you for your great review. We are pleased to hear that your matter has been taken care of efficiently. We will definitely pass on your excellent feedback.
Kind regards,
Client Relations
Thank you for your great review. We are pleased to hear that your matter has been taken care of efficiently. We will definitely pass on your excellent feedback.
Kind regards,
Client Relations