SANLAM *****

Accidently discovered that Sanlam was deducting money from my account without my knowledge. According to my bank statement, company is called Sanlam Sky. I visited their offices in PE, but they were unable to assist me. According to them, they do not find a policy against my ID number. This was 26 Jan 2023. This deduction has been in place for years now. An email was sent to their head office from the PE branch asking for assistance in the form of an investigation. To date no response. I called head office myself, offered both my wifes as well as my own ID numbers, proof of deductions from my account , as well as a reference number derived from my bank statement. No luck. They continue deducting moneys from my account. Yesterday(16/02) i tried head office again. Suddenly they found that the policy was in an unknown persons name, who requested a cancellation at end of February. This was followed by an apology , when they informed me that my bank statement was incorrect and that i was only paying 10% of what was being displayed on the bank sttement. . Only to finally agree that they are again in the wrong, and that the deduction was picked up on their system, and that the policy belonged to my wife. I then kindly requested a copy of this mysterious policy, which i was promised would be emailed to me immediately. Well, you guessed it, nothing. Still waiting 24hrs later . Beware of SANLAM, they are comminting *****, or their accounting systems is a mess.