Sanlam *****!

I just spoke to Thando Ngoyi, the past 4 days I've been calling Sanlam call centre with regard to my claim. Yesterday I called and a lady promised the money will be paid today. I don't know why is Sanlam making me feel like a fool? I'm victimized, my money was ****** by Sanlam now I'm must use my own money to call you? Is this how you do business? Is this how you treat clients? You don't care? You don't give a damn?