RE
RUPA E

1 reviews | Active since Sept 2017

11 Sept 2025, 12:34

Sanlam-Forensic Investigation

A Forensic Investigation into misconduct of an Independent Broker selling Sanlam products was concluded. I did not sign an insurance policy. Disputed this with Sanlam to conduct a review of signatures. Sanlam chose to conclude their investigation on a report by the very same Broker who forged my signature without a signature review. The policy also has many errors and false information. I am in the process of cancelling these policies with Sanlam. Extremely poor service and Sanlam is covering up their own misconduct and mis-management. Working with their Customer care department is a horrific experience for anyone. Absolute incompetence at its best.

0
Replies (3)
Sanlam
Sanlam's reply11 Sept 2025, 12:59
Official
Good day, RUPA

Thank you for your review.

As the matter is currently with the FAIS Ombud, we are not able to assist you with it on this platform.

Please contact the FAIS Ombud for further assistance.

Regards
Sanlam Client Care
RE
RUPA E's update11 Sept 2025, 20:24
Reviewer Update
Sanlam, The Ombudsman does not conduct signature reviews. They have closed the matter.
I re**** on Sanlam to independently verify the signatures and all other discrepancies on the policy. Instead Sanlam opted to overlook the errors and false information. I am confident that Sanlam would never have paid these policies in the event of a claim. Names and surnames spelt incorrectly on the policy document. And other pertinent information is also incorrect. Sanlam would seek every possible reason to avoid settling or honouring the claim. You have every possible resource/power to verify the signatures independently yet you chose to base your forensic investigation on a report by the very same Broker who forged my signature. Of course the Broker will lie to cover his own indiscretions. His allegations of meeting me and his emails is also lies. Sanlam, together with Blue Star, a division of Sanlam, failed to acknowledge and accept accountability for their actions. Furthermore, Sanlam did not address or rectify the misspelling of the names. Sanlam refrained from conducting an independent signature verification, out of concern regarding the potential outcome. Such a review would have substantiated my claim that I had never signed. I am in the process of cancelling these policies. Thank you for nothing Sanlam.
Sanlam
Sanlam's reply12 Sept 2025, 10:51
Official
Good day, RUPA

We hereby acknowledge your reply.

We are sorry to learn that you are cancelling the policies but will attend to your cancellation instruction when we receive it.

Regards
Sanlam Client Care