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Brandon B

1 reviews | Active since Mar 2022

04 Mar 2022, 13:33

Sanlam forces policy cancellation payment without reason.

Bunch of snakes in the grass!

My father passed away and had a policy on me. Sanlam notified me months after. I decided to cancel it and then received a letter that my cancellation incurs financial implications where a intermediary will contact me.

I sent an email to Meul Muller to ask the purpose of this and get insight in writing. Plus, there are T’s & C’s in the original contract that states anything about account arrears and if they want me to pay a fee, they need to provide that to me where I agreed and signed to them (there isn’t and I did not).

Today I’m disappointed is a gross understatement. However, I will not pay to cancel a policy where the foundations of reason from Sanlam is false while mine are. Someone kindly read this with objective sense and take action against Sanlam. Thank you.

0
Replies (2)
Sanlam
Sanlam's reply04 Mar 2022, 13:55
Official
Dear Brandon

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further handling. 

Regards 
Sanlam Client Relations
Sanlam
Sanlam's reply10 Mar 2022, 17:56
Official
Dear Brandon

We were informed that our consultant provided you with further feedback. We trust that your matter has been resolved to your satisfaction. 

Kind regards
Sanlam Client Relations