wS
wasim S

1 reviews | Active since Jan 2022

23 Oct 2024, 11:24

sanlam forces clients to commit suicide

I have been dismissed ******** from my company on the 11th of sepetember I filled my application for my sanlam umbrella provident fund for withdrawal ,on the 1st of October sanlam Contact me at 9:15am telling me I'm an inactive employee what's my plans with the fund whether I'm transferring or withdrawing I told the lady I'm withdrawing my fund and my application was filled out the 11th of September she notifyed me to phone sanlam the next day as she is from a separate department and can not see the process of the cliam and she couldnt transfer my call to see how far the claim is , I have been trying to get hold on sanlam from the 2nd of October till the 18th of October each day you get placed on hold for more than 4 hours waiting for a agent to pick, finally on the 21sr of october Nompumelelo Mkhwa**** answered my email and phoned me to assist with my query and refused to help and assist me and had the audacity to tell me that sanlam doesn't deal with the member of the fund and only the employer from the 25th of September my employer(cmc global/RTT Logistics/Value Logistics) have been playing the blaming game with sanlam finally on the 14th of October my employer notified me that they did there part and that sanlam is refusing to remove me from the system soo they can finalize my claim sanlam has put me through hell and back trying to access my own money . sanlam is refusing to do there jobs and give my money they are holding my money back from me to survive there staff cannot assist with anything I have tried everything possible to try and get my application finalized my accounts are in arrears my bond is arrears. sanlam moto is live with confidence pathetic company now they will have my blood on there corporate hands as now I cannot live with confidence anymore my mental state is unrecoverable I have no choice but to consider committing suicide to provide for my family

0
Replies (1)
Sanlam
Sanlam's reply23 Oct 2024, 11:26
Official
 Good day wasim   
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
 
 Regards
 Sanlam Client Care 

Best regards,