Sanlam Financial Advisor - Abhorrent telephone and email ettiquette!

<p>I contacted Sanlam via email for an alteration for my Funeral policy. I've never experience such poor customer service and unprofessionalism in my life of interacting with service providers. Firstly, the financial advisor who is dealing with my query, Mathilda Modiselle, needs to be taken to a serious business communication course to learn telephone and email ettiquette because currently, her ettiquette is SHOCKING. The emails she sent me are so unprofessional: there is no greeting, and at some point I am referred to as "dear". I didnt mind this at first, but what really annoyed just now is when I tried to call her and without greeting, told me that she will call me back as she is busy on another line, as if speaking to a friend she has been a expecting a call from. She doesnt even know who I am or what I want, didnt even bother asking for my details to call back. This is TERRIBLE SERVICE and I have no wish to entrust my money with a company that doesnt even have the common curtesy to greet their clients.</p> <p> </p> <p>This financial advisor is based at the Sanlam office in Soshanguve Pick n Pay Complex. I dont even know how my policy ended up being serviced there when I took it with Sanlam in Centurion. This lady's manager needs to please adress this behaviour! It is unproffessional and off putting.</p> <p> </p> <p> </p> <p> </p>