Sanlam

We called about a payment that needs to be released, that has been taking more than 2 months to process. Every person we spoke to to try and get information was extremely rude, and unwilling to help. The best answer we got was "we are unable to advise" when we try to find out who to speak to for answers. I cannot believe that they are unwilling to direct you to the correct department. They don't even give a reference number for the call.

The first lady we spoke to asked for an ID number, I said that before we proceed, I would just like to know if I'm speaking to the right department, otherwise I will have to start all over again with the next person, her response was "if you will not provide me with the information I requested I will drop the call" and she proceeded with dropping the call.

Sanlam wants you to believe that they are the best choice when it comes to their products, but when their customers need them, they are slow to act and extremely rude.