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Pusetso L

1 reviews | Active since Feb 2026

03 Feb 2026, 07:46

Sanlam

I submitted a special claim for my son on the 15th of DECEMBER 2025. Today is the 3rd of FEBRUARY 2026 and no payment has been made to us. Mind you the kids are back in school. They’ve been saying they are processing the payment but nothing has come through. I call and email every day but they are doing absolutely nothing.

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Replies (4)
Sanlam
Sanlam's reply03 Feb 2026, 08:03
Official
Good day Pusetso   We are sorry to hear of your poor client service experience. Please respond to our private message.  Regards
Sanlam Client Care  
Sanlam
Sanlam's reply04 Feb 2026, 13:17
Official
Good day Pusetso   This is to confirm that you have been contacted via email. Please respond to the email for further assistance. Regards
Sanlam Client Care 
PL
Pusetso L's update06 Feb 2026, 07:12
Reviewer Update
I am yet to receive the payout. I’m literally heading to 2 months since I put the claim. I’ve sent countless emails, made countless calls but no consideration for our kids education.Every day is the same story…. “They will escalate the matter”.
Sanlam
Sanlam's reply06 Feb 2026, 07:44
Official
Good day Pusetso

Your complaint is being attended to and feedback will be provided once a consultant is able to do so. Your patience is appreciated. Regards
Sanlam Client Care