SANLAM false promises and bad service

About 3 months ago I cashed in my policy and received my money but they SANLAM HAS NOT PAID SARS. They deducted SARS money from my payout but still did not pay SARS. Now SARS has send me a notice that the amount must be paid. I emailed SANLAM and they said that they will pay SARS by the 18 December 2024. In the meantime SARS send me a final notice to pay them. Today the 19 December 2024 I requested proof of payment from SANLAM as they promised that payment will be paid on the 18 December 2024 only to receive a mail stating that they will make payment on the 15 January 2025. The problem is that SARS WANTS the money before 01 January 2025 meaning that I will be penalized for SANLAM bad service. Will SANLAM PAY penalty, I don't think so. SANLAM this is very unprofessional.