SANLAM FAILS TO PAY WITHDRAWAL BENEFITS

I withdrew from the Provident Fund on 31 July 2015 with my last payment being for the end of that month. My option was withdrawal of provident fund benefits. I was advised by the Client Portfolio Manager, Mr Jan Roets, whose email signature line refers to Blue Star Financial Advisory Services, with email address Jan@ebbluestar, contact number ***/*** that the withdrawal funds will be paid into by account by 10 September 2015. No payment was received. I called his contact numbers and left sms'es and no response was received until I left a message that I was going to report him to Hello Peter. I received a response on 18 September 2015 which partly read as follows: \Sanlam experienced unexpected delays with the merging (transfer) of funds between the different groups when the amalgamation was done...Therefore