Sanlam fails to pay trust fund

MR me Seopa (Pension Fund claim) After lodging my complaint they still fail to send a correspondent to call and update us with the progress of the fund. They still left my son in the dark still he doesn't Know what is happening on his fund. I tried to send a mail with all document they needed and the contact number but still there is no response accept the auto mail reply and it doesn't tell how far he is with the application, or the request of his money. PLEASE SANLAM CALL AND UPDATE HIM. He need to study with this money. WE ARE PLEADING WITH YOU SANLAM. Is there anyone from SANLAM who can assist with this metter as soon as possible PLEASE!!!!!!!!! We tried to go to our nearest Sanlam BRANCH at Soshanguve For Help But Still The lady there said we must send document with mail (***). we didn't get help!!!!!. after you will just receive auto reply no one will actually call you. he is already sick with the pressuer that he is getting for school applications.