Sanlam fails again

Sanlam has again failed to solve my query.

I have struggled over two months now to try and have Sanlam give me access to view my Sanlam Reality Credit card information on the Sanlam portal. No-one at Sanlam takes responsibility for solving my query. Everyone just escalates it to another department. You will see that Sanlam will reply on this post and say that they have relayed my query to the relevant department. That is all that they can do, is relay queries, but it never gets solved.

To top that, Sanlam sends out incorrect monthly statements to their clients. I received my credit card statement with a positive balance. Got called by someone from Sanlam after I placed the query on HelloPeter, and yet again: He apologises and promises to call me back with a solved problem and a solution. Yet again he failed. No-one called me back and till today I havn't received an up to date statement.

SO today, marking more than 2 months, Sanlam's IT department has failed to give me access to my credit card information and as a result I am not using this card, as I do not know what is going on on it.

I urge the consumer to not answer calls from Sanlam when they offer the Reality Credit card as nothing that they promised actually happens.