1 reviews | Active since Jul 2020
Sanlam failing to protect their own financial brokers.
Sanlam is treating their black brokers with disrespect and failing to protect their financial business. Recently I received a call from one of the financial advisors calling from the Sanlam head office in Cape Town. The call was all about the benefits of increasing the monthly contribution regarding my current retirement annuity fund with Sanlam. I was surprised because I do have an existing Sanlam broker who is looking after my investment portfolio and each an every year my broker will advise me regarding my annual increase in terms of the contributions. Apparently when these other financial advisors (from Sanlam head office) calling and assisting existing clients they benefit in terms of getting a commission. The brokers who worked hard to sought the clients for themselves are not benefiting and their income tend suffer. I think Sanlam is becoming greedy and unfair by failing to protect their brokers who have their own clientele as opposed to those who are sitting at the head office without any clientele of their own but they are allowed to call any client that belong or listed under the clientele of the existing brokers. These financial brokers working at Sanlam's head office should get their own clients and stop *****ing clients belong to other brokers. The whole practice is totally unfair and pleased with this malpractice.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
