Sanlam failing my berieved mother.

Good day I'm writing on behalf of my mother Mrs Rhoda Thobejane. My father died end of December 2020,we went to Pretoria offices twice already to launch a claim on his policies and they said we can only claim via email or letter, we have been sending emails with all the details on the following dates and we are not getting help or a courtesy to call to assist my berieved mother. We sent email 07 February, 11 February and 13 April and we receive automaticated replies but nobody cares to help us.We have lost trust to sanlam. My mother can be contacted on ***