Sanlam failing it's loyal clients

I am extremely disappointed with the shocking lack of service I have received from Sanlam regarding my income protection policy. For 10 weeks, my claim has been at a complete standstill. Despite following every process on my side, Sanlam has made zero progress, provided no meaningful feedback, and shown no urgency whatsoever. I have now been left without support for weeks, which is unacceptable from a company that is supposed to offer protection during difficult times. I am requesting the following immediately: • Process my claim without further delay — I cannot be held responsible for administrative issues between Sanlam and a doctor. • Cancel my policy with immediate effect — I have completely lost trust in Sanlam and their ability to deliver the service I am paying for. This experience has been stressful, financially damaging, and deeply disappointing. I would not recommend Sanlam’s income protection policy to anyone based on how I have been treated.