SS
Sihle S

1 reviews | Active since Mar 2018

12 Apr 2025, 09:12

Sanlam

First I would like to thank hello Peter for assisting me, I got quick response on my review with Sanlam policy but I was refunded R534 while on my payslips it shows that the money deducted January and February how did they come about on this refund… And yet again I was asked to submit documents for the other policy and there’s dead silence again, and I did send an email again but same response of waiting 1-5 working days which have already passed. This is exhausting

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Replies (2)
Sanlam
Sanlam's reply12 Apr 2025, 09:55
Official
Good day Sihle

Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply14 Apr 2025, 09:10
Official
Hello Sihle

We have received feedback that Sanlam Sky has been in touch with you via email and you have been assisted.

Regards
Sanlam Client Care