SANLAM Extremely Poor Service and Delayed Payment on Temporary Incapacity Benefits

I am profoundly disappointed with the substandard service I have received from Sanlam regarding my Temporary Incapacity Benefits. Despite my persistent efforts to follow up through numerous emails and phone calls, I have been met with a shocking lack of acknowledgment and inexcusably protracted delays.

The administrator - Alexander Forbers, who recently entered into a partnership with Sanlam to manage claims of this nature, has exhibited an alarming level of inefficiency. This egregious lack of service has exacerbated my distress, compromised my overall well-being, and hindered my recovery in the process.

I have made repeated attempts to obtain clarity on the status of my payment, only to discover that services were suspended without any formal notification. Despite submitting several emails, none were acknowledged or addressed. After countless unanswered communications, I eventually managed to reach a representative—seemingly the only person handling the support department—who informed me that the claims administrator had belatedly granted an extension and reinstated my benefits. However, they neglected to inform me of this, leaving me in the dark as they were in "training". Even now, no payment has been processed, and I am still uncertain as to when, or if, I will receive the funds to which I am entitled.

The flagrant disregard for customer service, coupled with the complete absence of communication from Sanlam, has left me in an acutely distressing financial situation and caused undue anxiety. It is appalling that a company of Sanlam's stature and reputation would display such blatant incompetence and indifference.

I strongly urge others to reconsider placing their trust in Sanlam, as their treatment of clients during critical times like mine is wholly unacceptable. I expect an immediate resolution to this matter and, frankly, am appalled by the experience I have endured.

With sincere regret,