Sanlam: Extremely Poor Service

Extremely Poor Service from Sanlam I am extremely disappointed with the service I have received from Sanlam. I have been trying to get clarity on when my pension payout will be processed, and the experience has been unacceptable. It took Sanlam two weeks just to respond to my email — only to refer me to a different department without providing any real assistance. I am now trying to call the correct department, and I have been on hold for over an hour waiting for an agent. This level of service is simply not acceptable, especially when dealing with something as important as a pension payout. Clients deserve timely communication, proper guidance, and basic respect for their time. Unfortunately, Sanlam has failed on all three.