LA
LARRY A
1 reviews | Active since Dec 2020
04 Dec 2020, 09:54
Sanlam - extremely poor service
I have been waiting for a competent employee from Sanlam to contact me as a matter of urgency with regards to an umbrella pension fund policy I had with them. To date I've filled in numerous requests for my information online so that they can facilitate my request but nothing has transpired. This has been going on for approximately 6 weeks now. I drove to their Sandton offices yesterday only to be told they are working from home and was once again given an automated service number to call. Sanlam, have the decency to call me regarding this outstanding issue and prove that you are not only interested in attaining new clients but also servicing your existing ones. My number is *** - Larry
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
04 Dec 2020, 10:15Dear Larry
We acknowledge receipt of your complaint. Your matter was escalated to the responsible team for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the responsible team for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply04 Dec 2020, 10:15
Official
Dear Larry
We acknowledge receipt of your complaint. Your matter was escalated to the responsible team for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the responsible team for further investigation.
Kind regards,
Sanlam Client Relations
LA
LARRY A's updateReviewer Update
04 Dec 2020, 10:36Thank you. Najida has contacted me and is escalating the issue. regards
LA
LARRY A's update04 Dec 2020, 10:36
Reviewer Update
Thank you. Najida has contacted me and is escalating the issue. regards
Sanlam's replyOfficial
04 Dec 2020, 11:14Hi Larry
We are glad to hear that they have been in touch. They will also keep you updated on the progress thereof.
Hope you have a wonderful day.
Regards,
Sanlam Client Relations
We are glad to hear that they have been in touch. They will also keep you updated on the progress thereof.
Hope you have a wonderful day.
Regards,
Sanlam Client Relations
Sanlam's reply04 Dec 2020, 11:14
Official
Hi Larry
We are glad to hear that they have been in touch. They will also keep you updated on the progress thereof.
Hope you have a wonderful day.
Regards,
Sanlam Client Relations
We are glad to hear that they have been in touch. They will also keep you updated on the progress thereof.
Hope you have a wonderful day.
Regards,
Sanlam Client Relations
LA
LARRY A's updateReviewer Update
07 Dec 2020, 11:28Hi, after receiving a call from Ndjida Spruit in your complaints department, there has been no further communication and correspondence from her.... please please please organize a competent person to help me with resolving my issue as a matter of urgency!!
LA
LARRY A's update07 Dec 2020, 11:28
Reviewer Update
Hi, after receiving a call from Ndjida Spruit in your complaints department, there has been no further communication and correspondence from her.... please please please organize a competent person to help me with resolving my issue as a matter of urgency!!
LA
LARRY A's updateReviewer Update
07 Dec 2020, 11:51She was to forward me information regarding my request as well as escalate to a tax consultant, however i have not as yet received any correspondence from her, email or phone call and the number she called me from goes to a voice recorded message.
LA
LARRY A's update07 Dec 2020, 11:51
Reviewer Update
She was to forward me information regarding my request as well as escalate to a tax consultant, however i have not as yet received any correspondence from her, email or phone call and the number she called me from goes to a voice recorded message.
Sanlam's replyOfficial
07 Dec 2020, 12:18Dear Larry
We have referred your request again to the relevant team for further assistance.
Kind regards,
Sanlam Client Relations
We have referred your request again to the relevant team for further assistance.
Kind regards,
Sanlam Client Relations
Sanlam's reply07 Dec 2020, 12:18
Official
Dear Larry
We have referred your request again to the relevant team for further assistance.
Kind regards,
Sanlam Client Relations
We have referred your request again to the relevant team for further assistance.
Kind regards,
Sanlam Client Relations
LA
LARRY A's updateReviewer Update
08 Dec 2020, 10:29no reply or communication as yet...
LA
LARRY A's update08 Dec 2020, 10:29
Reviewer Update
no reply or communication as yet...