KM
Karen M
1 reviews | Active since May 2014
14 Mar 2021, 15:22
Sanlam extremely bad service and no pay out
The worst service Ive received ever in my lfe- from the broker (Three Star) to the manager(Zelda Apolis) It was atrocious Every single consultant made a mistake on every email - they were changed a few times and the mistakes continued I had an income replacement policy that 3 months down the line I was still fighting- no income - what a waste to take a policy from Sanlam and please beware they will try and find anything not to pay you Ive after they did not pay my claim unreasonably decided to stop all my policies with Sanlam as my view is that they take peoples money but dont pay Terrible!
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Replies (2)
Sanlam's replyOfficial
14 Mar 2021, 15:48Dear Karen
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply14 Mar 2021, 15:48
Official
Dear Karen
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
KM
Karen M's updateReviewer Update
27 Mar 2021, 10:47A follow up on this review- I was contacted by Sanlam but still their harassment and extremely bad conduct continues.I cancelled all my policies with Sanlam for obvious reasons as Sanlam has tried everything in the book and wrong information and dates not to pay my claim.
I cancelled all as I think any person taking a policy with Sanlam is throwing money in the water as they try everything not to pay claims.I should've read the reviews before as they are all in line with my very bad experience . Ive asked them to refund my premiums that I’m still waiting on.
I cancelled all as I think any person taking a policy with Sanlam is throwing money in the water as they try everything not to pay claims.I should've read the reviews before as they are all in line with my very bad experience . Ive asked them to refund my premiums that I’m still waiting on.
KM
Karen M's update27 Mar 2021, 10:47
Reviewer Update
A follow up on this review- I was contacted by Sanlam but still their harassment and extremely bad conduct continues.I cancelled all my policies with Sanlam for obvious reasons as Sanlam has tried everything in the book and wrong information and dates not to pay my claim.
I cancelled all as I think any person taking a policy with Sanlam is throwing money in the water as they try everything not to pay claims.I should've read the reviews before as they are all in line with my very bad experience . Ive asked them to refund my premiums that I’m still waiting on.
I cancelled all as I think any person taking a policy with Sanlam is throwing money in the water as they try everything not to pay claims.I should've read the reviews before as they are all in line with my very bad experience . Ive asked them to refund my premiums that I’m still waiting on.