1 reviews | Active since Aug 2020
Sanlam Estate Administration
Today is Mom's birthday.
I've received a call from a lady that works for the control room at the security services provider, she and my mom became close. She used to call mom every so often, and since it was her birthday and she could not get hold of my mom, she reached out to me.
These random acts of kindness made my day.
When I spoke to her, she mentioned that they were never informed of the cancellation of services. According to her records, the debit order is still running of the account. It was a bit of a surprise as she passed in Jan 2019.
My concern is that if one service provider has not been informed, there should be many others to follow.
I know that administrating an estate is hard work, but after a year and a half, I expected these basic things to be dealt with.
I have no expectations for a quick resolution, therefore I ask that you do not have any expectations of me reinvesting or continuing with Sanlam or any Sanlam related services.
I hope we can part ways in good standing.
We acknowledge receipt of your review and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your review and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We have been informed that one of our consultants has made contact with you and that they are busy investigating.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants has made contact with you and that they are busy investigating.
Kind regards,
Sanlam Client Relations
