Sanlam empty promises

I sent a claim for a funeral cover with Sanlam, its been more than a week, I'm told its been processed and waiting to be paid, every time i call them to check the progress they say they will call me back, its a new week today they are telling me the same story as last week, funeral cover are suppose to be 48hours, how are we suppose to bury our loved once with the hope that we are covered I'm shocked at a bad service I get with a big company like Sanlam. never rely on Sanlam you will be disappointed