Sanlam employs uneducated people

I am trying to make a policy \paid up". My interaction with Sanlam is turning into a nightmare seeing that NOT ONE person there seems to be able to read my correspondence. They just generate these generic answers. And every time it is from a new person. Why can a request not be channelled to one person so that ONE person deals with the issue till resolution? I suppose the right hands does not need to know what the 20 left hands are doing?<br> <br> Tried to call them to resolve matters and bypass the reading impediment"