Sanlam employees benefits it's very bad with claims

<div>My mother passed away on 25 February 2023 and me and my sisters were contacted by her previous employer saying Sanlam is looking for us. ( Not sure why it took 2 years) We received an email saying there's savings due to us. We sent a completed consent form and supporting documents in March 2025. The administrator then forwarded the claim on the 12th of March 2025. Until this day I haven't received any payment. It's been over 3 months now with no feedback from Sanlam employees benefits. A guy named *****&nbsp; was allocated to assist us with this claim it's just excuses after excuse and empty promises. I don't recommend Sanlam to anyone especially if you are claiming for someone who passed away with a broken heart you won't be assisted. I last received an email on the 24th of may 2025 saying that the claim was delayed because of the back log of now they will prioritize it, it's been 3 weeks again and priority can be 3 days or less. which it's not my problem I waited 2 years for Sanlam to see that my mom left something. And to wait again for 3 months it's more stressful. I read comments on hello Peter and Facebook Sanlam it's very bad especially with claims. Now I think I will have to report the matter to ombudsman maybe I will get assistance. My reference is ***8.</div>