Sanlam employees are either clueless or negligent

<p>On Friday the 2nd, I made a request with Sanlam Sky to partially surrender my investment policy. After submitting everything, the Customer service Consultant (Dikeledi s) told me that the process takes 48 hours and my money will be paid on Tuesday. No money was paid on Tuesday. I called the Call Centre today and spoke with Happy who told me that the money should have been paid on the 5th and whoever was supposed to do the payment did not. This money was intended for me to fly to Johannesburg for an interview tomorrow at 11 am, which clearly will not happen, NO THANKS to Sanlam.</p>