Sanlam (Employee Benefits) service is pathetic

I have been for the last six weeks following up with Sanlam Employee Benefits on my withdrawal. I have phoned at least five times during this period - their agents are not very helpful. It seems they have all been told to advise client that they have only received the client's withdrawal information (on the day that one makes a follow up) - I had the same response from three different agents over the last six weeks.

I also sent an email to the *** - the email was sent at least two and half weeks ago. There has not been a response to the query....