Sanlam Employee Benefits Registration Issue

Sanlam is the administrator of my group provident fund, I've been struggling since November with my registration on the employee benefits customer portal. I've called in multiple times to Sanlam Employee Benefits where I've spoken to Alyshia and Boitumelo, both committed to sending me emails and calling me with updates on resolving the issue which is yet to happen. Totally uphauled by the service that I am receiving. Joined in November still have NO IDEA what's happening with my provident fund because I cannot register and login to the site. If this is the onboarding service I receive I dread to imagine what the long term relationship will be like