Sanlam employee benefits provides the worst service ever!!!

Sanlam employee benefits consultants are clueless, first since they're working from home, when one calls they pick up but not say a word however there's noise in the background. Secondly i left my prevous employer in Jan but i havent received an payout because im being told different stories by different consultants, one will says it was submitted, another will say it wasn't, such incompetence is really obnoxious. I hope their calls are being recorded because wow the service from consultants is inneficient!!!!